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FAQ

FAQ - Technical Questions

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FAQ – Technical Questions

What password should be used on the log in page?
First time applicants must create a password with a minimum of five characters (letters and numbers).  After September 21, 2013, passwords will be case sensitive.  This password will be used each time they log in to either start a new application or view a saved or submitted application.  First time applicants will receive an e-mail with their password included.  It is recommended this e-mail be retained for future reference.

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I have entered my e-mail and password and still cannot access my account page or application?
Please check your entries to make sure that you have not misspelled anything and make sure that you are using the same e-mail address and password you used to initially log in and create your account.  Should you continue to have problems, contact us. RETURNING APPLICANTS: On September 21st, updates were applied to the application which changed all passwords to all lowercase letters.  To access your account page, you are required to type your current password in all lowercase letters.  After accessing your account page, the current password can be changed to include uppercase letters by selecting the “To change e-mail and/or password click here” button in the upper left hand side of your account page OR you can continue to access your account with the current password in all lowercase letters.

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I have logged into my account and I don’t see my application listed under the “Application Name” heading.
If you are looking for a previously saved, but not submitted application: Verify on the right side of the page “In Progress Applications” is beside “Show”.  If the application is not listed, you will need to start a new application because the “Save & Finish Later” button was not clicked prior to exiting the application.  If you are looking for an already submitted application: Verify on the right side of the page “Submitted Applications” is beside “Show”.

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I forgot my password and clicked “Forgot password click here” and I get an error message.
The e-mail address you are using is different from the one used when the account was created initially.  The address provided is either misspelled or is a different address.

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The person who set up the online account no longer works here.  Should I create a new account?
No.  If you still have access to the old log in information, please use it to sign in to the organization’s account page https://www.grantrequest.com/SID_910?SA=AM and click “To change e-mail and/or password click here” to change the log in information.  If the old log in information is not available, contact us.

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Why do I see several copies of the application on my account page (Show – In Progress Applications)?
Each time you open an application using the “Start the application process here” link from the Foundation webpage, a new application is created.

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I would like to review my submitted applications.  Is that possible?
Yes.  Log in to your account page https://www.grantrequest.com/SID_910?SA=AM. On the right side of your account page next to “Show”, change it to “Submitted Applications”.

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