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Green Bay Packers Services for Guests with Disabilities

Services for Guests with Disabilities

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The Green Bay Packers and Lambeau Field staff recognizes the needs of persons with disabilities, as defined by the Americans with Disabilities Act (ADA) and continues to make every effort to comply with both ADA and state accessibility mandates. In addition, the facility strives to accommodate the individual needs of guests with disabilities.

Gameday Information

PARKING

Non-reserved $50 cashless parking is available for guests with disabilities in Lot 4 off Lombardi Avenue and Lot 7 off Valley View Road. Spaces are limited and are available on a first-come, first-served basis.

Holders of season parking passes who also require accessible parking, will be directed to accessible parking stalls close to the stadium in the same lot where they hold their season parking pass. Accessible spaces in the reserved lots are limited and are available on a first-come, first-served basis.

DROP-OFF ZONE

Due to the traffic congestion around the stadium we suggest dropping off your passengers on the corner of Shadow Ln and Frank St, there is a convenient sidewalk and Police are there to assist you crossing the street into the Lambeau Field parking lot. Please respect any posted time limitations and heed the instructions from officers directing traffic flow in and out of the area. As this area will be very congested in the immediate hour(s) after the game, it will not be designated as a post-game pick up zone. Drivers should arrange to meet their passengers at an alternate location after the game.

STADIUM GATES

All stadium gates are accessible to fans with disabilities. Fans are encouraged to use the gate suggested on their ticket for the most direct route to their seats.

FAN ASSISTANCE, LAMBEAU FIELD GREETERS & CLUB LEVEL CONCIERGE SERVICE

Fan Assistance can be found in the following locations; at the Lambeau Field Atrium Guest Services Desk, underneath Section 109 in the main concourse, underneath section 353 in the upper concourse, and at the concierge desks located on the club and suite levels. Additionally, you will find Lambeau Field Greeters offering assistance at each gate and stationed throughout the stadium.

We also offer courtesy shuttle carts for guests with limited mobility within the main stadium lots (1, 3, 4, 5, 6 & 7 only). The shuttle carts begin operating 3 hours prior to kickoff and continue until approximately 45 minutes after the end of the game. Because there are no dedicated driving lanes, the carts circulate around the outer perimeter of the main stadium lots and will drop off/pickup guests to/from the nearest gate entrance.

RAMPS, ELEVATORS & ESCALATORS

Lambeau Field has a network of ramps, elevators and escalators to assist fans in accessing the various areas and levels within the stadium. If you are unsure of the best way to get to your section, please ask a Lambeau Field Greeter, stationed inside each entrance gate.

ASSISTED WHEELCHAIR TRANSPORT

Wheelchair transport is available for guests who need assistance travelling from the gate to their section. We are unable to pick up/drop off in the parking lot or in a specific row/seat. Please ask a Lambeau Field Greeter or visit one of the Fan Assistance booths located underneath Section 109 in the main concourse and Section 353 in the upper concourse, and at the Atrium Guest Relations desk.

WHEELCHAIR/MOBILITY DEVICE STORAGE

Individuals who use their own wheelchair or mobility device to maneuver the parking area and concourse but transfer to a stationary stadium seat to watch the game, can store their wheelchair/mobility device at a Fan Assistance booth which are located underneath Section 109 in the main concourse, underneath Section 353 in the upper concourse, and on Level 3 of the South Gate lobby in the South End.

SEATING FOR FANS USING WHEELCHAIRS

To view the game in your wheelchair or scooter, you must obtain wheelchair and companion tickets prior to entering the stadium. Please review the section below, "Wheelchair & Companion Accommodations, Relocations and Ticket Sales" or contact the Packers ticket office at (920) 569-7501 for more information.

RESTROOMS/FAMILY RESTROOMS

Restrooms are easily located on all levels throughout the stadium and all are accessible to fans with disabilities. For families with small children and/or those with special needs, family restrooms can be found in the Atrium and near Sections 109 and 134 in the main concourse, near Section 109 in the upper concourse, near Section 431 on the Associated Bank Club Level, and on every level throughout the South End.

An adjustable electric changing table for adults/larger children is available inside the family restroom located on level 1 of the Atrium.  

FIRST AID

Emergency medical teams and a doctor are on call in the stadium at all times. If you require medical assistance, contact the nearest security personnel, call the Stadium Security Office at (920) 569-7400, dial 911, or proceed directly to one of the stadium's three First Aid Stations. First Aid Stations are located underneath Section 133 in the main concourse, near Section 330 in the upper concourse, and adjacent to the elevators on Level 4 in the South End Gate lobby.

EMERGENCY PHONE NUMBERS & PAGING POLICY

To contact someone during a game in the event of an emergency, please call the stadium security office at (920) 569-7400. Security personnel will be on hand to assist you. If you are anticipating an emergency phone call, report your name and seat locations by calling the phone number above. Paging within the stadium is reserved only for extreme emergencies.

EMERGENCY EVACUATION

Always be aware of your position in the stadium, and note the nearest ramps and exits. In the unlikely event an emergency situation would require the stadium to be evacuated, instructions will be relayed via the public address system. If such circumstances arise, please remain calm and follow instructions as they are given.

POWER/RECHARGING

Please charge your scooter or electric wheelchair before visiting Lambeau Field. Electrical outlets are not provided for this purpose.

SERVICE ANIMALS

Lambeau Field follows the Green Bay city ordinance regarding animals in public places. Therefore, only service animals are welcome.

Wheelchair & Companion Accommodations, Relocations and Ticket Sales

ACCOMMODATIONS

Wheelchair and companion seats are located throughout the stadium and at most price levels.

DISABILITY REQUIREMENTS

In order to utilize wheelchair & companion seating, one must have a disability that requires the use of a wheelchair or scooter. (Exceptions may be made on a case-by-case basis for patrons who do not use wheelchairs or scooters, but whose disability requires the use of wheelchair & companion seating.)

RELOCATIONS

Season ticket holders can trade their non-accessible game tickets for wheelchair and companion tickets on a game-by-game basis, pending availability. A limit of two (one wheelchair and one companion ticket) applies. Please contact the Packers Ticket Office at (920) 569-7501 for more information.

SEASON TICKETS

Wheelchair & companion seats are sold on a season ticket basis to individuals whose disability requires that type of seating. A limit of four (one wheelchair and up to three companion tickets) applies. Please contact the Packers ticket office at (920) 569-7501 for more information.

POLICY ON FRAUDULENT USE OF WHEELCHAIR AND COMPANION SEATS

The Packers will take appropriate action, which may include ejection and or revocation of season tickets, against any individual who fraudulently obtains or sells wheelchair and companion tickets. Such fraud may include, but is not limited to, the misrepresentation of a disability for the purpose of obtaining wheelchair and companion seating, and or reselling more than half of your wheelchair and companion tickets during any given season.

Anyone observing consistent abuse of the above policy should report the section, row, and seat numbers to the Packers Ticket Office at (920) 569-7501.

Visiting the Atrium (Non-game Days)

PARKING

On non-game days, parking spaces for guests with disabilities are located on the east side of the stadium, adjacent to the American Family Insurance Gate.

ENTRANCE

When visiting the Lambeau Field Atrium on non-game days, guests with disabilities should enter at the American Family Insurance Gate.

ACCESSIBILITY

All Lambeau Field Atrium business are fully accessible.

ADDITIONAL ASSISTANCE

On non-game days, a limited number of wheelchairs are available to assist guests with mobility. If you'd like to borrow a wheelchair during your visit, or if we can assist you in another way, please inquire at the Atrium Guest Services desk.

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